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Customer service in and out of hours

During opening hours it takes the usual questions off your plate. Out of hours, nobody is left without an answer.

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In a nutshell

Most of the messages a business receives are the same ten questions: opening hours, prices, where to park, whether there’s room, whether dogs are allowed. Answering them one by one chops up your day.

The assistant answers them straight away, with your information and your way of speaking, and leaves for you what needs judgement: a complaint, a special quote, a customer of many years.

What it takes care of

  1. Replies in seconds

    At three in the afternoon or three in the morning, including in the middle of the season.

  2. The usual questions

    Opening hours, prices, location, availability and terms, using the information you give us.

  3. Complete orders

    It collects all the details of an order or a quote in one go, so you don’t have to go back and ask.

  4. Alerts for what’s urgent

    A breakdown, a complaint or an important customer reaches you at once, on the channel you choose.

  5. In the customer’s language

    Spanish, Catalan, English and German, without changing person or number.

Example

Early Saturday morning, 02:14, at a holiday rental

Example conversation. The assistant always introduces itself as the virtual assistant.

Hi, we just arrived at the apartment and can’t find the key box.
Virtual assistantHello! I’m the virtual assistant. I’ve found your booking for tonight. The key box is to the left of the green door, behind the plant pot. I’m sending you a photo and the check-in guide now.
Found it, thanks!
Virtual assistantGreat. The wifi details are on page 2 of the guide. Have a good night; I’m here if you need anything else.

Sorted without a callNoted in the morning summary

Price · Customer service

from €99/month

Included in the AI receptionist. Set-up from €290. Excl. VAT.

  • Instant replies, 24 hours a day
  • Frequently asked questions, using your information
  • Collection of orders and quotes
  • Immediate alert for anything urgent
Request a proposal

Questions

Frequently asked questions

Will it answer the way I would?

We give it your information and your tone: formal or relaxed, more reserved or friendlier. Before it goes out to your customers you test it and tell us what to change.

What about complaints?

It takes them politely, doesn’t argue or promise anything on your behalf, and alerts you at once so you can reply yourself.

Can it also help while the business is open?

Yes. That’s where you notice it most: at peak times, when nobody can pick up the phone.

Will my customers know it’s an assistant?

Yes. It introduces itself as the virtual assistant from the first message.

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Let’s talk

Tell us about your business

We reply on WhatsApp with a concrete idea of where to start. The first chat is free and with no obligation.

  • A demo with an example from your sector
  • A fixed price before you decide anything
  • If it doesn’t pay off for you, we’ll tell you
What are you interested in?

Your message reaches us straight away, at any hour. The first chat is free and with no obligation.